The foundation is managed monitoring for your computers. Add remote support for your people, and agree on a separate scope when you need more.
A practical layer of care for your computers, with a clear path to help for the people using them.
Automated checks watch CPU, memory, storage, and critical services around the clock. Incident notifications and monthly health reports help make device issues visible.
Inside managed monitoring Monitoring runs continuously. Human response follows our support hours of 8:00 a.m.–5:00 p.m. Pacific Time.Operating-system and supported application patch management, plus automated routine maintenance. The everyday upkeep that gives your computers a stronger foundation.
See what’s included Supported operating systems, applications, and maintenance scope are agreed before onboarding.Managed antivirus and endpoint protection help look after supported computers. Centralized security alerts bring the signals together instead of leaving them scattered across devices.
Explore endpoint protection Manual alert investigation and remediation are not included unless explicitly defined in your scope.Add 60 minutes of pooled remote support each month for routine email, printer, application, and workstation issues. One allowance, shared across your company.
Meet remote IT support $100/company/month add-on. Overage $31.25 per 15 minutes. Unused monthly minutes expire.Automated monitoring and hands-on help do different jobs. Your monitoring plan watches device health, manages patches, and brings security alerts together.
When an issue needs a person, the work follows your agreed support scope. Monitoring alone doesn’t include manual investigation or remediation.
Know what’s includedYou bring the business context. We bring the IT experience. Here’s how we get from “we could use some help” to a plan everyone understands.
Start the conversationSend a short note. We reply by email and arrange a discovery conversation to understand your team, your computers, and what needs to work better.
A shared understanding of your prioritiesTogether, we review your current setup and support needs. If a technical assessment is needed, we agree on its scope and any cost before it starts.
A practical recommendation for your setupWe put the services, pricing, responsibilities, and terms in writing. That includes onboarding, supported devices, and how to get human help.
An agreed scope before work beginsWe coordinate remote setup with your team, confirm device enrollment, and agree on alert contacts and the route to support. Then we review the handoff together.
Your team knows what happens nextTell us about your team, your technology, and what keeps getting in the way. We’ll start with a conversation about what you need.