THE ALLOWANCE
60 minutes. Your whole company.
Proposed at $100 per company per month for managed monitoring customers. The 60-minute allowance is pooled across the company, not assigned separately to each person or computer.
Remote IT support / Optional add-on
For the moments
that need a human.
Email acting up? Printer refusing to cooperate? Add a shared allowance of remote help for the everyday issues that get in your team’s way.
THE EVERYDAY
Practical help, remotely.
Routine user issues such as email, printers, applications, and workstation troubleshooting. Supported systems, service hours, request channels, and scope are agreed before starting.
THE EXTRA TIME
A clear rate beyond the allowance.
Additional support is proposed at $125/hour, billed in 15-minute increments of $31.25. For example, 16 extra minutes is two increments: $62.50. Unused monthly minutes expire.
THE BOUNDARIES
Agree on the work before it starts.
On-site visits and after-hours support are quoted separately. Monitoring runs 24/7; human response is during agreed business hours unless separately contracted.
A few useful answers
Before we
get connected.
Is this 24/7 IT support?
Automated device-health monitoring operates 24/7. Human response is during agreed business hours unless separately contracted. After-hours support is quoted separately.
Does monitoring include fixing every alert?
No. The monitoring-only price does not include manual investigation or remediation of alerts unless that work is explicitly defined in your scope. We agree on responsibilities and the route to hands-on help before onboarding.
How does the remote support allowance work?
For an additional $100 per company per month, managed monitoring customers get 60 minutes of pooled remote help across the company. Unused minutes expire each month. Extra time is proposed at $125/hour, billed in 15-minute increments of $31.25.
What do we agree on before getting started?
Service hours, alert severity and response targets, supported endpoints, software licensing, onboarding fees, minimum monthly commitment, exclusions, and cancellation terms. The published numbers are proposed planning figures, not a final customer quote.
What if we need on-site work or a bigger project?
On-site visits, after-hours support, and work outside the agreed plan are quoted separately. Tell us what you need so we can confirm the fit, responsibilities, and scope before work begins.
Let’s get your IT in order
Less IT friction.
More business.
Tell us about your team, your technology, and what keeps getting in the way. We’ll start with a conversation about what you need.