Windows. Mac. Linux.
Remote support across all three. We confirm your operating system versions, applications, and managed-tool compatibility before onboarding.
THE TEAM BEHIND YOUR STACK
Big experience.
Closer connection.
Our team brings over two decades of IT experience across a wide range of industries. We stepped away from corporate life to build StacksLV—and bring that experience closer to the businesses we support.
Experienced people. Practical answers. A team that takes the time to understand yours.
EXPERIENCE, RESTACKED.
20+
YEARS IN IT.
A new way forward.
ACROSS INDUSTRIESTOGETHER AT STACKSLV
CORPORATE EXPERIENCE. SMALL-BUSINESS FOCUS.We know the systems.
We know the systems.
We see the people.
Years across different industries have shaped how we approach IT: understand the environment, communicate clearly, and keep the work connected to what the business needs.
At StacksLV, we bring that perspective to small businesses through managed monitoring and remote support. We start with your setup, agree on the scope, and make the next step clear.
CONNECTED TO YOUR WORKDAYDifferent systems.
Different systems.
One place to turn.
Remote, by design.
Help delivered wherever your business works. All support is remote; we do not offer on-site visits.
Pacific Time.
Our human support hours are 8:00 a.m.–5:00 p.m. Pacific. Automated monitoring continues around the clock.
GOOD SUPPORT STARTS WITH CLARITYA watchful system.
A watchful system.
A human next step.
Automated monitoring and hands-on help do different jobs. Your monitoring plan watches device health, manages patches, and brings security alerts together.
When an issue needs a person, the work follows your agreed support scope. Monitoring alone doesn’t include manual investigation or remediation.
Know what’s includedHow we work
A clearer path.
From day one.
DISCOVER
Understand your setup.
Your people, devices, applications, locations, and recurring headaches. We start with how your business actually works.
PLAN
Agree on the right scope.
Define priorities, supported systems, service hours, responsibilities, and costs before work begins.
ONBOARD
Make the handoff clear.
Document the environment, agree on access, and plan changes around your team. Keep the next steps visible.
SUPPORT
Keep improving.
Handle agreed support needs, review recurring issues, and plan the next practical improvement together.
A few useful answers
Before we
get connected.
Is this 24/7 IT support?
Automated device-health monitoring operates 24/7. Our remote support hours are 8:00 a.m.–5:00 p.m. Pacific Time. Monitoring and human support are separate services; response targets are agreed in your scope.
Can you help after hours?
After-hours remote support is available by prior arrangement, subject to availability, and quoted separately. Confirm the scope and rate with us in advance. We do not offer guaranteed 24/7 emergency response.
Does monitoring include fixing every alert?
No. The monitoring-only price does not include manual investigation or remediation of alerts unless that work is explicitly defined in your scope. We agree on responsibilities and the route to hands-on help before onboarding.
How does the remote support allowance work?
For an additional $100 per company per month, managed monitoring customers get 60 minutes of pooled remote help across the company. Unused minutes expire each month. Extra time is proposed at $125/hour, billed in 15-minute increments of $31.25.
What do we agree on before getting started?
Service hours, alert severity and response targets, supported endpoints, software licensing, onboarding fees, minimum monthly commitment, exclusions, and cancellation terms. The published numbers are proposed planning figures, not a final customer quote.
Do you offer on-site support or larger projects?
We provide remote support only. If your issue requires someone physically on-site, you’ll need a local provider. Larger remote projects are scoped and quoted separately before work begins.
Let’s get your IT in order
Less IT friction.
More business.
Tell us about your team, your technology, and what keeps getting in the way. We’ll start with a conversation about what you need.