Windows. Mac. Linux.
Remote only. 8–5 Pacific.
A practical layer of care for your computers, with a clear path to help for the people using them.
Automated checks watch CPU, memory, storage, and critical services around the clock. Incident notifications and monthly health reports help make device issues visible.
Inside managed monitoring Monitoring runs continuously. Human response follows our support hours of 8:00 a.m.–5:00 p.m. Pacific Time.Operating-system and supported application patch management, plus automated routine maintenance. The everyday upkeep that gives your computers a stronger foundation.
See what’s included Supported operating systems, applications, and maintenance scope are agreed before onboarding.Managed antivirus and endpoint protection help look after supported computers. Centralized security alerts bring the signals together instead of leaving them scattered across devices.
Explore endpoint protection Manual alert investigation and remediation are not included unless explicitly defined in your scope.Add 60 minutes of pooled remote support each month for routine email, printer, application, and workstation issues. One allowance, shared across your company.
Meet remote IT support $100/company/month add-on. Overage $31.25 per 15 minutes. Unused monthly minutes expire.24/7 automated monitoring. Remote human support from 8 a.m.–5 p.m. Pacific. Clear responsibilities before we connect.
Monitoring checks device health around the clock and sends incident notifications through the channels agreed during onboarding.
INCLUDED IN MONITORINGWe define who receives alerts, who takes action, and the response targets in your service scope. Automated monitoring does not mean a person is watching or responding 24/7.
RESPONSIBILITIES SET UP FRONTManual investigation and fixes require an explicitly agreed scope. The optional support add-on covers eligible remote help; work outside that allowance or scope costs extra.
See support scope & rates ↗Remote help can be arranged in advance, subject to availability and a separate quote. We do not offer guaranteed 24/7 emergency response.
Automated device-health monitoring operates 24/7. Our remote support hours are 8:00 a.m.–5:00 p.m. Pacific Time. Monitoring and human support are separate services; response targets are agreed in your scope.
After-hours remote support is available by prior arrangement, subject to availability, and quoted separately. Confirm the scope and rate with us in advance. We do not offer guaranteed 24/7 emergency response.
No. The monitoring-only price does not include manual investigation or remediation of alerts unless that work is explicitly defined in your scope. We agree on responsibilities and the route to hands-on help before onboarding.
For an additional $100 per company per month, managed monitoring customers get 60 minutes of pooled remote help across the company. Unused minutes expire each month. Extra time is proposed at $125/hour, billed in 15-minute increments of $31.25.
Service hours, alert severity and response targets, supported endpoints, software licensing, onboarding fees, minimum monthly commitment, exclusions, and cancellation terms. The published numbers are proposed planning figures, not a final customer quote.
We provide remote support only. If your issue requires someone physically on-site, you’ll need a local provider. Larger remote projects are scoped and quoted separately before work begins.
You bring the business context. We bring the IT experience. Here’s how we get from “we could use some help” to a plan everyone understands.
Start the conversationSend a short note. We reply by email and arrange a discovery conversation to understand your team, your computers, and what needs to work better.
A shared understanding of your prioritiesTogether, we review your current setup and support needs. If a technical assessment is needed, we agree on its scope and any cost before it starts.
A practical recommendation for your setupWe put the services, pricing, responsibilities, and terms in writing. That includes onboarding, supported devices, and how to get human help.
An agreed scope before work beginsWe coordinate remote setup with your team, confirm device enrollment, and agree on alert contacts and the route to support. Then we review the handoff together.
Your team knows what happens nextTell us about your team, your technology, and what keeps getting in the way. We’ll start with a conversation about what you need.